Register O’Donnell Highlights Customer Service Center

Norfolk County Register of Deeds William P. O’Donnell today reminded consumers the answers to their land document questions are just a phone call away by dialing the Customer Service Center at (781) 461-6101. The department is open Monday through Friday from 8:30AM to 4:30PM.


“The Registry of Deeds Customer Service Center,” noted O’Donnell, “is a single point of contact for Norfolk County homeowners and institutional users who have land related document questions. These questions can include confirming the current ownership of a particular property, or verifying if a discharge of a property’s mortgage has been filed after the loan has been paid off. The Registry’s customer service representatives are glad to help with any inquiry, whether you come through our doors or call us by phone.”


Register O’Donnell further noted, “The department can also inform customers about the various state imposed fees for filing land documents. Also, upon a customer’s request, whether it’s by visiting us here at the Registry or by a direct mail request, we can provide copies of land documents for a fee of $1.00 per page. An additional $1.00 per document for postage will be charged if the request for copies is by mail. The Registry only accepts cash or check payments.”


In addition, the Customer Service Center staff has been trained to answer questions about the Homestead Act, a law which provides limited protection against the forced sale of a homeowner’s primary residence to satisfy unsecured debt up to $500,000. You can download a copy of the Homestead Act by going to the Registry’s website.


O’Donnell went on to say, “For many people, trying to ascertain information about land documents can be a very frustrating and intimidating experience. Please know our customer service staff is well-versed in all areas of land document research. By utilizing our state-of-the-art land document research system, which is also available via, people can get answers to their property questions.”


Notary services are also offered by the Customer Service Center. “Multiple staff members are available to notarize land documents. We are more than happy to do so provided the person requesting the service appears before us and presents satisfactory proof of identification by showing either their driver’s license or passport,” said O’Donnell.

In conclusion, Register O’Donnell stated, “Providing first-class customer service is a core objective of the Registry mission. We strive to ensure our customers have a positive experience when interacting with us. The bottom line is: We are here to be of service to you.”


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The Norfolk County Registry of Deeds is located at 649 High Street in Dedham. The Registry is a resource for homeowners, title examiners, mortgage lenders, municipalities and others with a need for secure, accurate, accessible land record information. All land record research information can be found on the Registry’s website Residents in need of assistance can contact the Registry of Deeds Customer Service Center via telephone at (781) 461-6101, or email us at [email protected].



The Norfolk County Registry of Deeds will be closed on Thursday, July 4th in celebration of Independence Day. We are open Friday, July 5th.

The Norfolk County Registry of Deeds is closed Today, July 4th in celebration of Independence Day. We are open Friday, July 5th.