Norfolk County Register of Deeds William P. O’Donnell reminds consumers if they have a Registry related question, the answer is just a phone call away by dialing the Customer Service Center at (781) 461-6101. The department is open Monday through Friday from 8:30AM to 4:30PM.
“The Customer Service Center is a one-stop shop for Norfolk County homeowners and institutional users who have land related document questions,” said O’Donnell. “These questions can vary such as confirming the current ownership of a particular property, or verifying if a discharge of a property’s mortgage has been filed after the loan has been paid off. We are glad to help with any inquiry, whether you come through our doors or call us by phone.”
Register O’Donnell further noted, “The department can also inform customers about the various cost for filing and receiving land documents. Upon a customer’s request -whether it’s by visiting us here at the Registry or by a direct mail request - we can provide copies of documents to you for a fee of $1.00 per page, plus an additional $1.00 per document to cover the cost of postage.”
The Registry only accepts cash or check payments. In addition, the Customer Service Center staff is happy to answer questions about the Homestead Act, a law which provides limited protection against the forced sale of a homeowner’s primary residence to satisfy unsecured debt up to $500,000.
O’Donnell went on to say, “For many, trying to ascertain information about land documents can be a very frustrating and intimidating experience. Please know our trained customer service staff is well-versed in all areas of land document research. By utilizing our state-of-the-art land document research system, which is also available via www.norfolkdeeds.org, people can get answers to their property questions.”
Notary services are also offered by the Customer Service Center. “Several staff members are notary publics. We are more than glad to notarize any land document provided the person requesting the service appears before us and presents satisfactory proof of identification by showing either their driver’s license or passport,” said O’Donnell.
In conclusion, Register O’Donnell stated, “Providing first-class customer service is a core objective of the Registry’s mission to serve the public. We strive to ensure our customers have a positive experience when interacting with us. The bottom line is: We are glad to be of service to you.”