Norfolk County Register of Deeds William P. O’Donnell reminds consumers if they have a question or a concern about a land document related issue, the answer is just a phone call away by dialing the Registry’s Customer Service Center at (781) 461-6101.  The department is open Monday through Friday from 8:30AM to 4:30PM.

“The Customer Service Center is a one-stop consumer shop,” said O’Donnell. “It provides homeowners and real estate professionals alike with detailed information about a wealth of land document related issues. These subjects include questions you might have about confirming current ownership of a particular property, and verifying to see if a discharge of a property’s mortgage has been filed after the loan has been paid off. We are glad to help, whether you come through the doors of the Registry or call us by phone.”

Register O’Donnell further noted, “The department can also inform customers about the cost for filing land documents.  Also, upon a customer’s request, whether by visiting us here at the Registry or by direct mail request, we can provide copies of documents for a fee of $1.00 per page, plus an additional $1.00 per document to cover postage cost. The Registry only accepts cash or check for payment. In addition, Customer Service Center staff are happy to answer questions about the Homestead Act, which provides limited protection against the forced sale of a homeowner’s primary residence to satisfy unsecured debt up to $500,000,” noted Register O’Donnell.

Register O’Donnell went on to say, “For many, trying to decipher information on land documents can be a very frustrating experience. Our trained customer service staff are well versed in all areas of land document research. By utilizing our state-of-the-art land document research system, which is also available to members of the public via www.norfolkdeeds.org, we can get people the answers to their property questions.”

Notary services are also offered by the Customer Service Center. “All staff members are notary publics. We are more than glad to notarize any land document provided the person requesting the service appears before us and presents satisfactory proof of identification by showing either their driver’s license or passport,” said O’Donnell.

In conclusion, the Register stated, “Providing first-class customer service is a core objective of the Registry’s mission to serve the public. The residents of Norfolk County deserve nothing less than a positive experience when interacting with us. The bottom line is: We are glad to be of service to you.”

To learn more about these and other Registry of Deeds events and initiatives, like us at facebook.com/NorfolkDeeds or follow us on twitter.com/NorfolkDeeds.

The Norfolk County Registry of Deeds, located at 649 High Street, Dedham is the principal office for real property in Norfolk County. The Registry is a resource for homeowners, title examiners, mortgage lenders, municipalities and others with a need for secure, accurate, accessible land record information. Residents in need of assistance can contact the Registry of Deeds Customer Service Center via telephone at (781) 461-6101, or on the web at www.norfolkdeeds.org.

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